The task pipeline
Every maintenance job moves through the same five stages: pending, quoted, in progress, verified, paid. A tenant or caretaker raises the ticket, a vendor quotes it, the owner approves, the vendor completes the work, and payment releases only after verification.
- Pending — ticket raised, category and priority assigned
- Quoted — a vendor submits a price and estimated timeline
- In progress — quote approved, vendor is working the job
- Verified — owner (or caretaker) confirms the work is done
- Paid — vendor's payout releases automatically
The vendor marketplace
Vendors are KYC-verified and carry a public rating built from completed jobs. Owners can assign a specific vendor directly or let the job post to the open board for any vendor in the right category to quote.
Categories and priority
- Plumbing
- Electrical
- Cleaning
- Carpentry
- Painting
- General
Priority (low, medium, high, emergency) affects how tickets are surfaced to vendors and whether an emergency alert escalates to SMS/push in addition to in-app notification.
FAQs
Who can create a task? Owners, tenants (for their own unit) and caretakers (for their assigned properties) can all raise a maintenance ticket.
Can a caretaker approve a quote? No — quote approval and final payout release are owner-only; caretakers can create and track tasks but not approve spend.